During today's class we watched the TED Talk, Listen, Acknowledge, Include by
Glenda Watson Hyatt, we completed some additional research about Glenda Watson Hyatt and answered some Menti questions about her presentation and life work, presented our first project which was to develop an AAC board using the program
Cough Drop and discussed the importance that an AAC device's whole focus should be communication. The following are some of my take-ways from today's class.
Society's Perception of Communication Disabilities
Society's perception that someone's inability to speak is linked to their ability to understand and that their rights as an individual are often overlooked. During Glenda Watson-Hyatt's Ted Talk, she gave an example of how her guidance counsellor asked her if she would rather walk or talk. She said that his question pitted the two diagnoses against each other, her inability to walk and her inability to speak. She stated that the two disabilities are not treated equally and that society's focus has tended to be on the inability to walk rather than speak. She noted that she found the inability to speak far more disabling. If someone is unable to talk, people often make the assumption that they cognitively can not understand what is being said by a speaker or that they can not hear. Glenda has experienced people talking louder, slower, ignoring her or using her husband as a means to communicate. Something I found very distressing was an incident she discussed in her article, Patient Communication: What If You Had a Speech Disability? She explains a situation where she is in the hospital and her husband is told he has to wait in the waiting room for her because there wasn't enough room for both wheelchairs. Due to the amount of pain she was in, she needed her husband for communication purposes. She states that:
"In that moment I knew my patient rights were being denied. Patients who are deaf wouldn’t (or shouldn’t) be denied access to an interpreter. Non-English speaking patients requiring a translator would also not be denied one. Yet, I, with a significant speech impairment, was denied my means of communication. Darrell handed me my iPad before leaving, but I wasn’t sure I could coherently type, I was in so much pain." (Hyatt, G., 2014)
Glenda and her husband, Darryl.
Communication Disability Legislation in Canada
Glenda stated that there are about half a million Canadians living with significant communication difficulties but this statistic may not be accurate due to the fact that communication disabilities were not included as recently as 2017 on the Statistics Canada Survey on Disabilities. I found this shocking. Thankfully, in 2018 Canada's Federal Accessibility Act was amended to include communication disabilities. Click on the Communications Disabilities Access Canada (CDAC) photo below for more information.

During her Ted Talk, Glenda stated that we should always ask the question when planning anything: How will people with communication disabilities be included? I know that from my own experience in the classroom, this is something I need to work on. It is the basis of Universal Design for Learning (UDL). I try my best to ensure that all my students have various ways of acquiring information and representing what they know. Some examples of this are providing students with iPads or tablets to represent their knowledge through Book Creator, using voice to text or predicted text, using Notes in Apple so students and or teachers can scan paper copies of handouts, and providing closed captioning options on videos. I know that there are many other options available and I hope to improve my ability to make my classroom accessible for all.
Three Simple Strategies for Communicating With Someone Who Has A Communication Disability
It is very important to be patient when communicating with someone who is using AAC to speak. Glenda stated that she often notices a difference in how people communicate with her as compared to her husband, Darryl. He has the ability to speak, and people often look to him to communicate rather than be patient and speak directly to her. Glenda offered us three simple strategies to use when communicating with someone who has a communication disability. The first one is to be patient, the second is to speak directly with the person, and the third is to verify you heard the message correctly. This all ties into being a decent, respectful and polite human being. I can not imagine how incredibly frustrating it would be to not be heard and/or ignored and dismissed.
Lessons Learned From Our Presentation: The Main Goal of ACC is Communication
Today, I learned that when using an AAC device there needs to be a lot of modelling but that the conversation cannot be one-sided. The goal is to engage the student in communication. As a communication partner, it is important to not dominate the conversation and to ask questions to foster a two-way conversation. I also learned that when being a communication partner with an AAC user, it is okay that my speech is slowed down. I need to be patient with myself and the user. It takes the time to learn the new language.
Click on the picture below to learn some ways you can be a respectful communication partner.
References
Hyatt, G. (2014). Patient Communication: What If You Had a Speech Disability?. User Experience Magazine, 14(3). Retrieved from https://uxpamagazine.org/patient-communication/
Listen, Acknowledge, Include. (2020, April 8). YouTube. https://www.youtube.com/watch?v=ZN_3ZUmhYHw